FAQs

Got questions? Find out more here!

Pre-Booking

Why does HappyK need a Deposit - Proof Of Address?

As the rental products are expensive, your proof of address is required to verify your identity and used in place of a monetary deposit. Rest assured that the details will only be used for the sole purpose of fulfilling your order.

You can find out how we process your personal data on HappyK Data Protection.

What document can be used as a Deposit - Proof Of Address?

It can be any physical or electronic;

  1. Statement
  2. Bill
  3. Correspondence

received within the last 2 months and issued by any;

  1. Government Agencies / Organisations
  2. Utilities
  3. Banks
  4. Insurance Companies

and only need these details to be visible;

  1. Name
  2. Logo / Letterhead
  3. Address
  4. Date

Please feel free to black out any other sensitive information.

You can send it to us via email: hello@happyk.co or WhatsApp: +65 8922 9134

Please contact us if you have require any assistance.

As of 1st September 2019, in compliance with PDPA regulations. HappyK does NOT accept any NRIC copies as Deposit – Proof Of Address documents.

What are the Nintendo Switch Games that will be provided?

You can find the full list of games on HappyK Nintendo Switch Games.

All games are included with the booking of your Nintendo Switch Gaming Package.

What are your free delivery / collection timings?

We provide free doorstep delivery & collection islandwide!

We will deliver on your selected Monday / Thursday, between 6pm to 11pm.

We will collect on your selected Monday / Thursday, between 6pm to 11pm.

Please refer to our HappyK Delivery & Collection Policy for more details.

Post-Booking

How do I submit the Deposit - Proof Of Address?

You can send it to us via WhatsApp: +65 8922 9134 or hello@happyk.co

Please refer to the Pre-Booking section for more information on what type of documents are accepted.

I would like to change my Delivery / Collection Address. How do I proceed?

Please contact us and provide the following details;

  1. House No.
  2. Street Name
  3. Unit Number (if applicable)
  4. Postal Code

Any requests to change the delivery / collection details, such as (i) address, (ii) timings, must be submitted before your selected “Delivery Date” / “Collection Date”. After which there will be a charge of SGD$10.00 to factor for administrative and logistical costs.

Please refer to our HappyK Delivery and Collection Policy for more details.

I would like to make a cancellation. How do I proceed?

Before submitting a cancellation, please check the “Delivery Date” on your order receipt.

Please contact us via WhatsApp: +65 8922 9134 or hello@happyk.co and provide us with the following information:

  1.  Your Order Number
  2.  Your Name
  3.  Cancellation Reason

Please refer to our HappyK Cancellation and Refunds Policy for more details.

I would like to make an extenstion. How do I proceed?

Please kindly contact us to check on availability.

What if nobody is present during delivery?

Please contact us immediately!

Please refer to our HappyK Delivery and Collection Policy for more details.

What if nobody is present during collection?

Please contact us immediately!

In the event of an unsuccessful or failed collection due reasons caused by you. We will contact you via, among others, call or message, or email, to inform of the unsuccessful collection and next steps. In such cases, we reserve the right to charge an administrative and logistical fee of S$30.00 and S$100.00 for each day of nonreturn of the Order following the expiry of the “Collection Date”.

Please refer to our HappyK Delivery and Collection Policy for more details.

What are the charges if items are lost or damaged?

In the event an item is lost or damaged, the charges are stated below,

NINTENDO SWITCH GAMING PACKAGE
• NINTENDO SWITCH CONSOLE – S$600
• NINTENDO SWITCH DOCK – S$100
• NINTENDO SWITCH JOY-CON CONTROLLERS – S$150 EACH
• NINTENDO SWITCH JOY-CON WRIST STRAPS – S$30 EACH
• NINTENDO SWITCH JOY-CON GRIP – S$100
• NINTENDO SWITCH CONSOLE POWER PLUG – S$50
• HDMI – HDMI CABLE – S$30
• 2 PIN-PLUG ADAPTOR – S$5
• CARRYING CASE – S$50

Please refer to our HappyK Lost or Damaged Items Policy for more details.