FAQs

Got questions? Find out more here!

Pre-Booking

Why does HappyK need a proof of address?

As the rental products are expensive, your proof of address is required to verify your identity and used in place of a monetary deposit. Rest assured that the details will only be used for the sole purpose of fulfilling your order.

What document can be used as a proof of address?

It can be any physical or electronic;

  1. Statement
  2. Bill
  3. Correspondence

received within the last 2 months and issued by any;

  1. Government Agencies / Organisations
  2. Utilities
  3. Banks
  4. Insurance Companies

and only need these details to be visible;

  1. Name
  2. Logo / Letterhead
  3. Address
  4. Date

Please feel free to black out any other sensitive information

You can send it to us via email: hello@happyk.co or WhatsApp: 8768 1334

Please contact us if you have require any assistance.

 

As of 1st September 2019, in compliance with PDPA regulations. HappyK will not accept any NRIC copies as Proof Of Address documents.

What are the songs that will be provided?

You can find the full list of songs on HappyK Popsical Songs.

There are over 200,000 songs in 14 languages including English, Mandarin, Cantonese, Hokkien, Bahasa Melayu, Tamil, Hindi, Bahasa Indonesia, Japanese, Korean, Thai, Tagalog, Vietnamese and more!

What are your free delivery / collection timings?

We provide free doorstep delivery & collection islandwide!

We will deliver on your selected Monday / Thursday, between 6pm to 11pm.

We will collect on your selected Monday / Thursday, between 6pm to 11pm.

Please refer to our HappyK’s Delivery & Collection Policy for more details

I am intending to sing karaoke at a hotel / chalet. What are the things I should know?

Do note that most hotels’ WiFi networks utilise a different login system (pop-up browser requiring username and password) from home WiFi networks (requires only password).

Please refer to the ‘Troubleshooting common problems’ section below on workarounds to connect to hotel WiFi networks.

Post-Booking

I've just made a booking and selected to pay via Bank Transfer / PayNow. How do I make payment?

After your booking, you will receive an automated email with the details such as the bank account number / UEN number to perform the transfer.

Alternatively, you can find make payment via the PayNow QR Code found below.

How do I submit the proof of address?

You can send it to us via email: hello@happyk.co or WhatsApp: 8768 1334

Please refer to the ‘Pre-Booking’ section above on constitutes to a proof of address.

I would like to change my Delivery / Collection Address. How do I proceed?

Please contact us and provide the following details;

  1. House No.
  2. Street Name
  3. Unit Number (if applicable)
  4. Postal Code

Any requests to change the “Delivery Address” / “Collection Address” must be submitted before your selected “Delivery Date” / “Collection Date”. After which there will be a charge of SGD$10.00 to factor for administrative and logistical costs.

Please refer to our HappyK Delivery and Collection Policy for more details

I would like to make a cancellation. How do I proceed?

Before requesting a refund, please check the “Delivery Date” on your order receipt.

To cancel your HappyK booking and request a refund, please contact us @ 8768 1334 or at hello@happyk.co and provide us with the following information:

1. Order Number
2. Name

Please be aware that full refund is only available if you make the request at least 5 days before the “Delivery Date”.

Please refer to our HappyK Cancellation and Refunds Policy for more details

I would like to make an extenstion. How do I proceed?

Please kindly contact us to check on availability.

What if nobody is present during delivery?

Please contact us immediately!

In the event of a failed delivery due to the absence of a recipient, your booking will still be in effect from your selected “Delivery Date” and “Collection Date”. A re-delivery can be arranged at a charge of SGD$30.00.

Please refer to our HappyK Delivery and Collection Policy for more details.

What if nobody is present during collection?

Please contact us immediately!

In the event of a failed collection due to the absence of a sender, we will arrange for another collection of the package(s) at a charge of SGD$30.00. There will also be an additional charge of SGD$20.00 to factor for administrative and logistical costs.

Please refer to our HappyK Delivery and Collection Policy for more details.

What are the charges if items are lost or damaged?

In the event an item is lost or damaged, the charges are stated below.

POPSICAL KARAOKE PACKAGE

• SONG STREAMING DEVICE – S$500
• 200W SPEAKER – S$300
• SONG STREAMING DEVICE REMOTE – S$50
• 200W SPEAKER REMOTE – S$50
• WIRELESS MICROPHONE – S$100 EACH
• MIXER – S$200
• USB – USBC CABLE – S$30
• AUX – AUX CABLE – S$30
• AUX – RCA CABLE – S$30
• HDMI – HDMI CABLE – S$30
• USB POWER PLUG – S$30
• MIXER POWER PLUG – S$30
• CABIN SIZED LUGGAGE – S$50

Please refer to our HappyK Lost or Damaged Items Policy for more details.

Troubleshooting common problems

I am in a hotel room / chalet and I can't connect to its WiFi. How do I connect?

There are 2 possible solutions;

 

1. Navigate using the SONG STREAMING DEVICE REMOTE and click “Browser” on the TV interface. If the hotel/chalet ’s captive login (pop-up screen requiring username and password) appears, input them accordingly and you should now be connected.

2. Switch on your mobile phone’s hot-spot and connect the SONG STREAMING DEVICE to your mobile phone’s hot-spot. Do note that your phone acts as a dedicated internet connection hot-spot for the SONG STREAMING DEVICE. As such, you will not be able to pair the POPSICAL app on your phone using the party code you see on the TV. To utilise the POPSICAL app, you will need to connect another phone (make sure the other phone has the POPSICAL app) to your phone’s WiFi hot-spot.

You may also choose to lower the video quality settings to conserve data if you wish to.

The WiFi home screen says there is 'No Wi-Fi Routers Nearby' although my WiFi is definitely switched on

It may be a software glitch preventing the detection of the WiFi networks. Do try rebooting the SONG STREAMING DEVICE by holding the on/off button on the SONG STREAMING DEVICE REMOTE

 

 

 

 

 

If the problem persists even after rebooting multiple times, do restart your WiFi router and attempt the connection. If the problem still persists, do feel free to contact us via Whats-App or call at ‭8768 1334‬.

The WiFi home screen is asking me for a password, but there is no pop-up keyboard

It is a software glitch preventing the pop-up keyboard from appearing. Do try rebooting the SONG STREAMING DEVICE by holding the on/off button on the SONG STREAMING DEVICE REMOTE

 

 

 

 

 

If the problem persists even after rebooting multiple times, do feel free to contact us via Whats-App or call at ‭8768 1334‬.