Got questions? Find out more here!

FAQs

Pre-booking

The Popsical licence allows only for usage within residences. Residences constitute places where one would spend the night. Places where the Popsical can be used may include HDBs, private residences, chalets or hotel rooms, but would exclude places such as offices and function rooms in condominiums.

Can I book the Popsical Karaoke Package for a corporate event?

If the event is held within a residence, such as a colleague’s home or within a chalet, the Popsical can be rented for such usage. However, the Popsical licence does not allow for it to be used in places outside of residences such as function rooms, offices, etc.

Can I use the Popsical Karaoke Package for outdoor events, in function rooms, etc?

Generally, the Popsical licence cannot be used for outdoor events or in function rooms which are typically outside the confines of residences. The exceptions would be the outdoors or function room within the compound of a private landed property or apartment unit.

For the avoidance of doubt, the Popsical licence does not allow for usage in communal gardens or function rooms of condominiums.

Can I book the Popsical Karaoke Package for use in a hotel room?

Yes. As a hotel room is a location where one spends the night, it can be considered a residence. For the avoidance of doubt, do note that the Popsical licence does not allow for usage within function rooms of hotels.

Do note that most hotels’ WiFi networks utilise a different login system (pop-up browser requiring username and password) from home WiFi networks (requires only password). Please refer to the ‘Setting up and troubleshooting – Connection’ section below on workarounds to connect to hotel WiFi networks.

How many days in advance should I book the Popsical Karaoke Package?

As we are usually fully booked over the weekends, to avoid disappointment, do book as soon as possible.

Our same day delivery cut-off time is at 1700H on both Thursday and Monday.

What are the languages and songs available?

There are over 200,000 songs in 14 languages including English, Mandarin, Cantonese, Hokkien, Bahasa Melayu, Tamil, Hindi, Bahasa Indonesia, Japanese, Korean, Thai, Tagalog, Vietnamese and more!

What are the charges if items are lost or damaged?

In the event an item is lost or damaged, the charges are stated below.

• POPSICAL Streaming Device – S$500
• POPSICAL Sound Speaker – S$350
• POPSICAL Streaming Device Remote – S$50
• POPSICAL Sound Speaker Remote – S$50
• POPSICAL Sound Microphone – S$150 each
• POPSICAL Remix Microphone – S$150 each
• ACRYAN Microphones – S$150 each
• ACRYAN Mixer – S$200
• USB to USB-C Cable – S$30
• AUX to AUX Cable – S$30
• AUX to RCA Cable – S$30
• HDMI to HDMI Cable – S$30
• POPSICAL USB Power Plug – S$50
• ACRYAN Mixer Power Plug – S$50
• 2 Pin Plug Adaptor – S$2
• Cabin Luggage – S$50

For more details, kindly refer to our Lost or Damaged Policy.

Payment

I've just made a booking and selected to pay via Bank Transfer / PayNow. How do I proceed?

After your booking, you will receive an automated email with the details such as the bank account number / UEN number to perform the transfer.

Alternatively, you can find make payment via the PayNow QR Code found below. Do remember to include your order no. as reference!

Once payment has been completed, please inform us via email, hello@happyk.co, or Whatsapp, 8768 1334. Your booking will then be finalised.

Post-booking

I've just made a booking. What are the next steps?

For ease of liaison on the delivery and return of the Popsical Karaoke Package, we will be contacting you via Whats-App shortly.

Following the verification of your proof of address and payment, you will receive the Popsical Karaoke Package on the day of delivery.

What if I am not able to be present during delivery / return of the Popsical Karaoke Package?

Please kindly ensure that someone is present!

The onus is on you to ensure that you (or someone who can receive the Package on behalf) will be at the location during the specified dates / time.

 

For more details, kindly refer to our Delivery & Return Policy.

I would like to make a cancellation. How do I proceed?

Cancellations made 5 calendar days or more in advance of the “Delivery Date”, will receive a 100% refund. Cancellations made within 2 – 4 calendar days will incur a 20% fee. Cancellations made within 24 hours to the “Delivery Date” will incur a 50% fee. Cancellations made on the “Delivery Date” will NOT be refunded.

For example:
Rental Period – 09/01/2020 to 13/01/2020
Delivery Date – 09/01/2020
Return Date – 13/01/2020

Refund request submitted on 09/01/2020 will NOT be refunded.

Refund request submitted on 08/01/2020, at any time from 0000H to 2359H, will incur a 50% fee.

Refund request submitted within 05/01/2020, 0000H to 07/01/2020, 2359H, will incur a 50% fee.

Refund request submitted on or before 04/01/2020, 2359H will receive a 100% refund.

For more details, kindly refer to our Cancellation and Refunds Policy.

Setting up and troubleshooting - Connection

I have connected the Popsical Streaming Device to the TV but nothing appears on the screen

Please follow the steps:

  1. Connect the HDMI cable from the Popsical Streaming Device (Round Pink / Turquoise / Black Donut) to the HDMI port of your TV / projector
  2. Connect the USB to USB-C cable to the power plug and the Popsical Streaming Device, and switch on the power
  3. Ensure that the power source is on – there will be a blue light in front of the Popsical Streaming Device
  4. Using your TV remote control, switch the source to the correct HDMI source which the Popsical Streaming Device is connected to
  5. You will then see the home screen appear on your TV screen

Reasons why you may not see the Popsical screen on your TV / projector:

  • HDMI cable is faulty – Try connecting the Popsical Streaming Device with a spare and non-faulty HDMI cable
  • TV’s HDMI port faulty – Try plugging the HDMI cable to a non-faulty HDMI port on your TV
  • Source not switched correctly – Follow step 4 above using your TV remote control
  • USB to USB-C cable not connected to Popsical Streaming Device – Follow step 2 above. Do note that the electricity is supplied by the USB to USB-C cable rather than the HDMI cable

Can I connect the Popsical Streaming Device to the my own speakers using a wired AUX to RCA cable?

Yes, you may do so with an AUX to RCA cable. However there are certain configurations which may not be supported. Do contact us for further details.

The WiFi home screen says there is 'No Wi-Fi Routers Nearby' although my WiFi is definitely switched on

It may be a software glitch preventing the detection of the WiFi networks. Do try rebooting the entire system.

If the problem persists even after rebooting multiple times, do restart your WiFi router and attempt the connection.

If the problem still persists, do feel free to contact us via Whats-App or call at ‭8768 1334‬.

The screen on TV says I can only sing for 15 minutes. How do I get unlimited access to song play time?

Unlimited streaming is included in the package. Do contact us via Whats-App or call at ‭8768 1334‬ and we will assist to rectify the issue.

I am intending to use it in my Hotel Room / Chalet and I can't connect to its WiFi. How do I connect?

Most hotels / chalets WiFi networks utilise a different login system (Pop-Up browser requiring username and password) from home WiFi networks (requires only password). In such cases, there are 2 possible solutions:

  1. Navigate using the Popsical remote control and click on ‘Browser’ on the Popsical screen on TV. If the hotel’s pop-up screen requiring username and password appears, input them accordingly and you should now be connected. If it does not work, refer to 2 below
  2. Switch on your mobile phone’s 4G hotspot and connect the Popsical to the WiFi hotspot. Do note that your mobile phone acts as a dedicated internet connection hotspot for the Popsical. As such, you will not be able to pair the Popsical app on your mobile phone using the party code you see on the TV. To utilise the Popsical app, you will need to connect your friend’s mobile phone (make sure your friend’s phone has the Popsical app) to your phone’s WiFi hotspot. You may also choose to lower the video quality settings to conserve data if you wish to.

Setting up and troubleshooting - Microphones

How do I stop the microphone from emitting a buzzing sound?

The buzzing sound from the microphone typically indicates that battery levels are almost depleted. To resolve this:

  • Replace the depleted batteries with new ones, preferably heavy-duty batteries like Energizer

If the above does not work, switch the batteries in the affected microphone with the batteries in the working microphone.

If the problem still persists, do feel free to contact us via Whats-App or call at ‭8768 1334‬.

The microphone volume is a little low, how do i adjust it?

There are a variety of ways to adjust the microphone volume relative to the music volume. It may be adjusted from the remotes or the mixer directly (if applicable).

Please feel free to contact us if you require any assistance.

There is no sound from the microphone

To resolve this:

  • Replace the depleted batteries with new ones, preferably heavy-duty batteries like Energizer; or
  • If the above does not work, switch the batteries in the affected microphone with the batteries in the working microphone; or

If the above solutions do not work, the microphones may have been damaged during transportation. Do contact us immediately if the above steps do not resolve the issue.

Is it fine that the light on the microphone is off even though the microphone is switched on?

Yes, as long as you can hear your voice amplified by the microphone, it is indicative that the microphone is working. It does not matter that there is no light emitted from the microphone near the on/off button.

An object in the microphone is making a sound when I shake the microphone. Is it normal?

Yes, it’s normal. The sound is caused by a small light cover of the microphone that fell in. It does not affect the performance of the microphone in any way.

Setting up and troubleshooting - Popsical app

Can I easily add songs without using the remote control?

Yes, do download the Popsical app from your app store (Apple or Google) and you can easily select and add songs, toggle the accompanying voice to songs, control the volume of the system, and more!

Enter the party code you see on your TV screen into your Popsical app when you are prompted by the app to and you are good to go!